Frequently Asked Questions
Got questions? We've got answers.
Find everything you need to know — from our products to shipping times and more.
General information
Product information
Shipping & Delivery
How can we find your independent testing results?
If you’d like to see our lab results, feel free to contact us directly via Instagram or email
How is your salt harvested?
Each winter, fresh rains renew the lake, and as the desert sun and wind work their quiet magic, delicate crystals form on the surface.
We gather the salt by hand, using sustainable, organic principles that protect the lake’s wild beauty.
Nothing added, nothing taken away
What makes your salt so special?
Our salt is harvested by hand from a remote, untouched lake in Western Australia using certified organic principles, this mineral-rich salt forms naturally under the desert sun. It’s free from microplastics, low in heavy metals, and packaged in biodegradable materials.
Pure, clean, and full of flavour — just as nature intended.
Is your salt free from microplastics and heavy metals?
Yes.
Every batch of cleansalt is independently tested for heavy metals and other contaminants to ensure it meets our strict purity standards. We only sell salt that is free from all modern pollutants.
If you’d like to see our lab results, feel free to contact us directly via Instagram or email
Is your salt processed or refined?
Nope!
Here at cleansalt, we do not process our salt. This is to retain its natural structure and mineral content. We never use chemical refining, bleaching, or anti-caking agents.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.
What is your refund policy?
If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.